Terms of service

Terms of Service

Effective Date: September 22, 2025

Who We Are

Retro vGames ("we," "us," or "our") operates the website https://retrovgames.com (the "Site"). We are dedicated to providing expertly refurbished retro gaming products and services. Orders may be fulfilled from our U.S. or Canadian facilities:

U.S. Office:
Retro vGames
111 West Elm Street
Fleetwood, PA 19522
United States

Canada Office:
Retro vGames
Unit 145, 11500 Stonehill Drive NE
Calgary, AB T3N 2M7
Canada

This document outlines the terms and conditions governing your use of our Site.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site. We reserve the right to modify these terms at any time, and continued use of the Site after such changes will constitute your acceptance of the updated terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

  • Cookie: A small piece of data stored on your device used to enhance your experience on our Site.
  • Company: Refers to Retro vGames.
  • Device: Any internet-connected device such as a phone, tablet, or computer.
  • Service: The services provided by Retro vGames as described on the Site.
  • Website: Retro vGames’ site, accessible via https://retrovgames.com.

User Responsibilities

  • Provide accurate, current, and complete information when creating an account or placing an order
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account

Restrictions

  • License, sell, rent, lease, assign, distribute, or commercially exploit the Site
  • Modify, disassemble, reverse engineer, or tamper with any part of the Site
  • Remove or alter any proprietary notices

Information We Collect

We may collect personal information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact customer support

Types of information include:

  • Personal Identification Information (name, email, address, phone number)
  • Payment Information (processed securely via third-party providers)
  • Non-Personal Information (browser type, device, IP address, usage data)

Return and Refund Policy

If you are not satisfied with your purchase, you may request a return within the period defined in our Return & Refund Policy. Products must be returned in their original condition and packaging. Please refer to the Refund Policy on our Site for full details, including return addresses.

Fulfillment & Shipping

Orders may be fulfilled from our U.S. or Canadian locations depending on availability and customer location. Shipping costs, delivery timelines, and policies are outlined in our Shipping Policy.

Limitation of Liability

Retro vGames shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the Site or products purchased.

We are not responsible for:

  • Carrier delays, customs processing, or border issues
  • Duties, taxes, or additional international charges
  • Events beyond our control after shipment

Indemnification

You agree to indemnify and hold harmless Retro vGames, its affiliates, and employees from any claims, liabilities, damages, or expenses arising from your use of the Site or violation of these Terms.

Your Suggestions

Any feedback or suggestions you provide to us may be used without restriction or compensation. Such suggestions become the sole property of Retro vGames.

Your Consent

By using our Site, creating an account, or making a purchase, you consent to these Terms of Service.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for their content or policies. Your use of those websites is subject to their own terms.

Cookies

We use cookies to enhance your browsing experience. Cookies help improve functionality but are not essential. Disabling cookies may affect site performance. We do not store personally identifiable information in cookies.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about these Terms of Service, please contact us:

📧 Email: help@retrovgames.com
📞 Phone: +1 484-486-7326